Secretaries (General) perform secretarial, clerical and other administrative tasks in support of Managers and Professionals.
The duties secretaries perform vary a great deal according to the size and type of organisation in which they work. Experienced secretaries may advance to positions of higher responsibility.
Job Duties:
InAustralia, the job duties of Secretaries (General) include:
Liaises with other staff to arrange meetings, and to gain and provide information.
Prepares reports, briefing notes and correspondence, and proofreads work for typographical and grammatical errors.
Maintains appointment diaries and makes travel arrangements.
Processes incoming and outgoing mail, files correspondence and maintains records.
Answers telephone calls, responds to inquiries and redirects callers.
Takes and transcribes dictation of letters and other documents.
Greets visitors, ascertains nature of business and directs visitors to appropriate personal.
Attend and take minutes of meetings, both in the office and at other locations
May implement management decisions and maintain records of meetings.
Organise business itineraries, travel arrangements, conferences, meetings and social functions
Hire and supervise staff
May handle bookkeeping and petty cash functions.
Purchase office supplies.
Employment Prospect
Secretaries may work in a variety of industries. Most work in medical centres, law and accounting firms, retail and wholesale firms, factories, travel agencies, hotels, motels, hospitals, schools, large hairdressing salons and other professional offices.
The extent of work duties depends on the individual’s knowledge of what is required, their willingness to accept responsibility and the structure of the work area. Experience in a variety of clerical duties may be needed for office workers to move from one position to another and into other areas of administration.
Employment Facts about Secretaries in Australia:
Future Growth: Decline
Full-Time Share: 42%
Average Hours: 41
Weekly Pay: AUD$1,146
Employment by state:
ACT: 1.3%
NSW: 41.7%
NT: 0.5%
QLD: 18.1%
SA: 6.7%
TAS: 1.7%
VIC: 19.4%
WA: 10.6%
Education Requirement
You can work as a Secretary (General) without formal qualifications, however, a certificate III, IV or diploma in secretarial and clerical studies, business administration or another related field may be useful.
Education Level:
Postgraduate/Graduate Diploma or Graduate Certificate: 3.8%
Bachelor Degree: 11.4%
Diploma/Ad Diploma: 14.5%
Certificate III/IV: 12.3%
Year 12 and below: 58%
Related Course: Certificate or Diploma in business administration etc.
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