Educational requirements: Bachelor
English requirements: Competent English
Requirements for skilled employment experience for years: 1-3 years
Required residence status: Temporary visa, Permanent resident, Citizen
Accept remote work: unacceptable
Requirements / Qualifications
• Associates or bachelor’s degree in related field (Preferred) • Desktop Support: 3 years (Required) • Customer Service: 5 years (Required) • Windows Server support: 3 years (Required) • Firewall and Network Support: 3 years (Preferred) • MSP Experience: 1 years (Preferred) • Technical support in a production IT environment(s), preferably in multi-site environments: 3 years (Preferred) • ConnectWise, Kaseya and other MSP Tools, a plus • Must be available for on call duty (1 week as primary, 1 week as backup) on a rotating schedule. • Must be available occasionally on nights and weekends to perform off-hour maintenance and projects.
Experience and technical working knowledge of: • Firewalls (firewall rules, NAT rules, SSL, IPSEC tunnels) • Advanced Endpoint Security • Technical Certifications or progress towards them in Microsoft Azure or Server Technologies • Working with either Labtech Connectwise N-Able N-Central, Datto or similar • Working with ConnectWise Autotask Ticketing or similar • Telephony VoIP Skills and Microsoft Teams Calling • ITIL understanding
