Educational requirements: Bachelor
English requirements: Competent English
Requirements for skilled employment experience for years: 1-3 years
Required residence status: Temporary visa
Accept remote work: Accept during COVID-19 restrictions only
This is a unique opportunity to bring your customer service skills to a challenging, yet rewarding role. You will play a role in helping lost pets be reunited with their owners and also assist with finding potential adopters their perfect cat or dog to take home. This role is a mixture of fast paced customer service, administration and some animal handling. Some of your key responsibilities will be:
Providing excellent customer service to all members of the public visiting the Home, reflecting the Home’s values.
Administration tasks including recording all relevant information, ensuring integrity of information entered into our systems, adhering to legislation, writing/updating adoption profiles, communicate with councils, and ad hoc duties
Receiving incoming calls in a professional, friendly manner, screen and direct calls to appropriate stakeholders, answer general enquiries regarding shelter operations, such as adoptions, lost/found animal information
General husbandry of cats and dogs, including microchip checks, transferring from carriers to crates/pods, occasional cleaning, feeding & exercising
Educating public about responsible pet ownership and maintaining the health and wellbeing of their pets
Assisting in reuniting animals with their owners through actively trying to contact the owner
Guiding potential adopters through the adoption process, including facilitating the meet and greets with our adoption animals
Processing financial transactions as required and undertake daily banking procedures to balance
About you:
We are looking for an individual who thrives in a fast-paced environment, who will bring their energy, enthusiasm and passion for customer-centric service and animal welfare to an already dynamic and unique team. Our newest team member will be comfortable handling animals and have a basic knowledge of animal behaviour, and must feel comfortable handling customer de-escalations. You will be flexible and available to work on weekdays, weekends (rotating roster)and public holidays. You will also have:
Extensive customer service experience (essential)
Sound animal handling skills and confidence handling dogs and cats of different breeds (essential)
Interest and passion for animal welfare in a shelter setting
Proven ability to work both autonomously and within a team
Experience with systems and data bases (Zendesk experience well-regarded)
Excellent written and verbal communication skills
Sound emotional maturity and ethics regarding animals and their welfare
