Educational requirements: Bachelor
English requirements: Competent English
Requirements for skilled employment experience for years: 1-3 years
Required residence status: Temporary visa, Permanent resident, Citizen
Accept remote work: unacceptable
Experience: 5 years in support roles, working directly with large global customers and partners in addition to internal teams (such as DevOps, Engineering, QA, Product managers..)
Excellent written and verbal communication skills
Experience working with Remote Access VPN solutions, IPSEC, PKI & SSL, TCP/IP, Authentication Protocols (LDAP, RADIUS, etc.)
Experience supporting Firewalls or any Network and security devices
Working knowledge of Security services (IDS/IPS, Firewalls, etc.)
Strong ability to independently debug broad, complex, and unique networks with mixed media and protocols required
Cloud experience (AWS, Azure, VMWare, OpenStack)
Experience with Windows and MAC OS is a plus (Debugging, Editing Registries, Plist, etc.)
Experience with Cisco, Checkpoint, Juniper (Netscreen), and Fortinet products a plus
Experience in working as a point of contact for escalated issues, ensuring timely and high-quality resolution
Demonstrate ability to work in a cross functional environment which involves coordination with different teams such as Sales/Pre Sales/Product Management/Engineering.
Attention to detail, fast learner and excellent communication skills. Be able to communicate technical information in a simplified, easy to understand manner.
