Educational requirements: Bachelor
English requirements: Proficient English
Requirements for skilled employment experience for years: 3-5 years
Required residence status: Permanent resident, Citizen
Accept remote work: Accept all the time
• Developing and reviewing policies and procedures for sales staff in regards customer relations, such as delivery schedules, return procedures/ returns forms to be followed by drivers.
• Managing customer service staff and holding weekly meetings to ensure procedures are being met and any issues that need to be raised.
• Planning and implementing after-sales services to follow up customer satisfaction. How quick are products redelivered if incorrect, are credits paid and organised in due time. Are the returns forms being used correctly etc.
• Working closely with purchasing to ensure all adhoc, custom stock is managed internally for key accounts and contracts / bonds are signed and received. • Monitor, measure and identify customer trends/increased usage in relation to orders. Preparing and completing action plans. • Implementing production, productivity, quality, and customer-service standards. • Resolving problems; completing feedback surveys with key accounts
