Educational requirements: Diploma or trade qualification
English requirements: Proficient English
Requirements for skilled employment experience for years: 1-3 years
Required residence status: Permanent resident, Citizen
Accept remote work: Accept all the time
About the role
wer are seeking an experienced Client Services Officer to provide excellent outcomes to country people requiring ac.care's services and working collaboratively as a team member to deliver a comprehensive range of information, referral and support services. The role is responsible for the effective administration of the site reception area including the management of room bookings, processing referrals and coordinating an effective client focused response.
As part of this you will:
Work collaboratively, developing respectful and compassionate relationships with internal and external stakeholders to deliver high quality outcomes.
Assist in the implementation and delivery of a range of client centred activities and processes in consultation with the line manager.
Greeting every person with warmth, ascertaining their needs and navigating them to the best outcome through the provision of information, resources and referral.
Promote empathetic resolution of client grievances e.g. complaints using conflict resolution, mediation and advocacy skills when required.
Assist in the review and implementation of frameworks, policies, guidelines and other resources that deliver business outcomes.
Keep accurate and appropriate documentation and statistical data in accordance with organisation, program and funding body requirements and timelines.
Participate in the evaluation, monitoring and reporting of services to determine their effectiveness and contribute to identifying strategies to address any deficits.
Identify, review and update processes and systems to reflect lean and best practice principles and opportunities for integrated service delivery within the relevant work area.
Promote and contribute to an environment of continuous learning and improvement through coaching and mentoring to other staff as required.
