Educational requirements: Bachelor
English requirements: Competent English
Requirements for skilled employment experience for years: 1-3 years
Required residence status: Temporary visa, Permanent resident, Citizen
Accept remote work: unacceptable
A Job Summary The Pre Sales Specialist is responsible for; • Providing Presales Specialist support on all technologies and products to channel partners and internal resources. • To support customers, the other internal departments with regard to technical components of Westcon Group order enquiries and sales. • To ensure customer satisfaction through the timely provision of accurate information and quotes and resolution of customer concerns. • Providing ‘best price’ quotations to our partners, through the use of an ERP, in-house quoting tools and deal registration processes
B Duties and Responsibilities • First point of contact via phone and email for all customer technical enquiries. • Support Tier and Tier 1 resellers by designing technical solutions • Generate and provide customer quotations within agreed service level agreements with a focus on accuracy and with an attention to detail. • To maintain exceptional customer service, and consistently strive to exceed customer expectations. • Educate clients on the best available solution, tools or collateral • To escalate customer or vendor concerns promptly • Ensure up-sell opportunities are explored with customer quotations • To proactively follow up on customer enquiries • Attend technical training on products across vendor portfolio and achieve set certification requirements • Other duties as requested.
C Major Challenges The Pre Sales Specialist role is the key customer touch point within the Presales team and is responsible for ensuring our partners ‘first encounter’ with our business is one of exemplary service with a strong focus on technical excellence. The role will require a high level of professionalism and the ability to juggle multiple phone calls, ticketing system and tasks whilst ensuring a consistent level of support for our customers. This position demands an accelerated program on Westcon Group procedures and systems, technologies and vendors. The Presales Specialist must ensure all customer responses are within set SLA’s and our customers’ expectations are met and exceeded for all queries, issues and order resolution.
Skills and Knowledge • Hardworking, self-motivated and has desire to move into Pre-Sales Engineer position • Technical knowledge of data communications and networking with preferably a Diploma Degree. • Understands Margin and Uplift calculations and can apply accordingly • Sense of urgency and willingness to use initiative. • Strong interpersonal skills; ability to build strong relationships quickly and effectively both over the phone and face to face • Excellent administrative skills with attention to detail, proactive follow-up and efficient time management • General computer literacy • SAP user skills would be a distinct advantage • Ability to use Office programs such as MS Outlook, MS Excel, and MS Word.
