Educational requirements: Bachelor
English requirements: Competent English
Requirements for skilled employment experience for years: 3-5 years
Required residence status: Temporary visa, Permanent resident, Citizen
Accept remote work: unacceptable
The duties of the ICT Service Portfolio Support Officer
Play a key role in setting up the section, assisting with designing, developing and building the Service Portfolio, catalogues, frameworks, and documentation.
Ensure the Software Asset Management (SAM) processes and procedures are followed, and any updates to documentation, registers and the CMDB are maintained.
Managing the Service Portfolio content repository and ensuring it contains current information that aligns with existing processes and procedures.
Ensuring new services run through a set of standardised activities and procedures to ensure information is documented and provided to the relevant management processes.
Assisting with coordinated regular reviews of services and their design packages.
Ensuring services are within agreed SLAs and fulfilling business offerings.
Skills and Experience required
Demonstrated experience in ICT Service Portfolio or Software Asset Management or equivalent.
Demonstrate a strong commitment to meeting agreed work targets and standards.
Demonstrate a high level of attention to detail.
Proven strong relationship and stakeholder engagement skills, particularly with ICT technical staff and a variety of stakeholders.
Demonstrated interpersonal skills, including an ability to communicate, both orally and in writing, in a clear and confident manner.
Due to the core business of the client, all staff must display a positive contemporary attitude to people with disability. As such, it is highly desirable that applicants have an understanding or lived experience of disability. (desired)
