Educational requirements: Bachelor
English requirements: Competent English
Requirements for skilled employment experience for years: 3-5 years
Required residence status: Temporary visa, Permanent resident, Citizen
Accept remote work: unacceptable
About the role:
• Provide user facing operational support for desktops and applications. Contribute to the resolution of operational problems by working collaboratively with virtual peers
• Resolve requests using Stantec ticketing system within agreed timeframes and ensure all tickets are correctly documented.
• Conduct Queue Management activities, including the management and auditing of the Incident and Service Request queues daily, and monitoring and alerting the RITC and RITM on trends.
• Conduct proactive maintenance and administration of designated services, including implementation, configuration, and monitoring.
• Deploy software updates and security patches to workstations.
• Collaborate with the relevant IT service teams and Procurement team on hardware lifecycle management to ensure that local IT assets are used effectively for their entire productive life
• Ensure the safe, secure and effective disposal of Stantec computing devices.
• Installation of all user related Software on receipt of an approved Service Request.
• Participate in cross training and mentoring with service delivery teams.
• Participate in IT projects as an operational resource performing tasks as required.
• Contribute to the development of operational procedures and documentation.
• Support corporate policies, procedures and best practices pertinent to supporting Stantec's Infrastructure.
To be successful for this role you'll need:
• Tertiary or industry qualification in Information Technology (or equivalent).
• Experience working in an IT environment.
• Travel will be required, must have valid driver's license.
• An outstanding "customer orientated" service management experience.
• Ability to travel to other Stantec offices both locally and interstate.
• Flexibility to work after hours if required.
Stantec offerings:
Along with a competitive salary and vibrant culture, we offer many other benefits to ensure your professional development and wellbeing is ongoing.
• Learning and Talent Development Programs - Including Global programmes, online learning and on-the-job learning
• Option to purchase up to 4 weeks additional leave.
• Mentoring for your own development and the opportunity to mentor others
• Professional Memberships
• Salary Continuance Insurance (SCI)
• Mental Health and Wellbeing Programs
• Service Recognition Awards
• Employee Assistance Program
Title:
Desktop Support Analyst
Qualifications:
• Tertiary or industry qualification in Information Technology (or equivalent).
