Educational requirements: Bachelor
English requirements: Competent English
Requirements for skilled employment experience for years: 3-5 years
Required residence status: Temporary visa, Permanent resident
Accept remote work: unacceptable
Requirements:
Undergraduate qualification in a technical subject (ICT, engineering etc)
1-4 years of work experience in a technical or data-centric role
Experience using Lavastorm and Data360 Analyze
Experience in SQL and Python (knowledge of Java considered favourably)
Experience trouble-shooting enterprise software or IT solutions
Technical knowledge of data solutions involving data extraction, transformation and analysis
Familiarity with Linux and Windows platforms
Familiarity with cloud-based IAAS and/or PAAS on Azure or AWS
Understanding of IT system networking and security principles
Problem-solving skills.
Excellent communication skills and confidence to deal with stakeholders at all levels.
Ability to work autonomously and effectively manage time according to company and customer priorities.
Experience using data visualisation tools and supporting ‘managed service’ solutions considered favourably.
Activities and Responsibilities
Providing support for projects involving technology rollouts, software upgrades, or deployed data solutions, remotely or at client site.
Testing, identifying and diagnosing functionality errors and faults in systems, and logic/code within established guidelines to ensure systems perform to specification.
Creating and reviewing technical documentation such as procedural, instructional and operational guides and manuals.
Liaising with software vendor’s Level 3 support and licensing teams overseas.
Contributing to the design and deployment of processes and systems for the recording, escalating and tracking of issues and documentation.
Developing, conducting and providing technical guidance and training in application software and operational procedures.
Managing a database of customers and their maintenance status and support entitlements.
Handling all product license requests and extensions.
Performing other internal and client-facing tasks when available and required to do so.
This is a unique opportunity to join a growing company that is expanding into new areas, where you can further develop your skills and knowledge, actively contribute to our strategic direction, and help mould the future of the company.
