Educational requirements: Bachelor
English requirements: Competent English
Requirements for skilled employment experience for years: 3-5 years
Required residence status: Temporary visa, Permanent resident, Citizen
Accept remote work: unacceptable
Key Skills:
• Customer-facing experience in a live support setting: ASE works directly with customers, establish professional relationship and collaboratively resolve problems. • Experience organizing and presenting at customer calls and meetings: ASE conducts regular customer calls, presenting technical content, overviews of support cases, observations and recommendations. • Very strong technical troubleshooting skills: ASE independently troubleshoots technical problems which may be caused by software defects, implementation or customization issues. • Solid understanding and hands on support of web technologies Essential: Linux, MySQL
Desirable:
• NGINX, Apache, Redis, PHP, Fastly, API (REST/SOAP/GraphQL), Elasticsearch, New Relic • Adobe Commerce incorporates various components: ASE will be troubleshooting problems across different technologies. • Excellent written and verbal communication skills in English • ASE communicates with technical and non-technical stakeholders, explaining concepts and providing advice. • Other languages will be beneficial - Chinese (Mandarin), Korean, Japanese, Thai
