Educational requirements: Bachelor
English requirements: Competent English
Requirements for skilled employment experience for years: 3-5 years
Required residence status: Temporary visa, Permanent resident, Citizen
Accept remote work: unacceptable
Job tasks and responsibilities
· Development and support of the ServiceNow Platform
· Must have ServiceNow ITSM, CSM, ITOM and Custom Apps expertise. CIS - ITSM/CSM/Discovery/Service Mapping preferred
· Provide uplifts to existing applications and capabilities in line with best practice and sustainability.
· Analysing and documenting business requirements, platform standards and build.
· Consulting and engagement with key stakeholders
Skills and experience
· The ideal candidate must be self-motivated with a proven track record in ITSM, CSM and ITOM technologies and comfortable in the dynamic atmosphere of a technical organisation with a rapidly expanding customer base.
· Candidate must be organised and analytical, adapt at working in a team environment, able to implement on time to a project schedule, and ready to handle multiple priorities in a fast-moving environment.
· Relevant educational qualification
· Advanced experience with ServiceNow implementations
· System integration experience using web services and other web-based technologies such as XML, HTML, AJAX, CSS, HTTP, REST/SOAP
· Strong communication, Strong presentation and writing skills
· Excellent troubleshooting skills with an ability to demonstrate influence in a consultative fashion to stakeholders and other team members.
· Experience with development and implementation of ServiceNow ITSM modules - Incident Management, Problem Management, Configuration Management, Change Management, Knowledge Management, CSM, SecOps, ITOM would be an added advantage.
· Understands technical and functional design requirements related to ServiceNow.
· Experience in JavaScript
· Experience with relational databases
· A fundamental understanding of ITSM, ITIL or CMDB
· Experience presenting and conducting demo, reviews, conducting workshops with client stakeholders
