Educational requirements: Bachelor
English requirements: Competent English
Requirements for skilled employment experience for years: 1-3 years
Required residence status: Temporary visa, Permanent resident, Citizen
Accept remote work: unacceptable
IT & system support
The ICT Business & System Analyst is responsible for all IT related matters at Polyglot Group. He/she will:
Be the main contact person for all systems for all Polyglotters as well as externally with all support providers. Be the escalation contact person to liaise with our external IT provider (currently HDIT). Fully understand Polyglot Group’s IT set up on a global basis. Look after general set-ups and settings. Provide guidance and support to team members and colleagues regarding these systems. Troubleshoot and resolve technical issues in a timely manner and liaise with the respective support teams if necessary. Responsible to maintain asset records and maintenance. Liaise with internal HR for the IT set-up for new staff and offboarding at termination. Manage the IT permission access in conjunction with the Data Protection Officer & Security Officer. Be responsible for the management, customisation and improvement of existing systems (e.g. software, cloud solutions, VPN etc.). Improve the automation of our processes, integration of the different systems used and support the future growth of the business. Support Polyglot Group’s Security Officer to detect and manage high impact related issues that might occur and liaise with the Cyber Security Company.
SKILLS REQUIRED
Master’s degree in ICT or a similar field of expertise 3 years minimum of experience Knowledge of Salesforce and Apex development Knowledge of the Recruitment, Finance, Payroll & HR Industry. Thorough knowledge of Systems and Tools, especially in Salesforce and Zendesk. Process: High level of analytical thinking with demonstrated talent for identifying, scrutinising, improving, simplifying, and streamlining complex work processes (including IT and Business infrastructure). Multi-tasking: being able to work on different projects and tasks at the same time. Analytical skills. Knowledge of Business Intelligence software or similar (Power BI, Tableau) Project Management: Priority Management, change management. Organisation/tools support: Design and implementation of tools, data analysis and performance/operation metrics. Listen, write, speak: Proficiency in the English language; knowledge of a second language would be a plus. Strong people skills, team player, with a collaborative approach and can-do attitude. Ability to see the big picture and link projects.
