Educational requirements: Bachelor
English requirements: Competent English
Requirements for skilled employment experience for years: 1-3 years
Required residence status: Temporary visa, Permanent resident, Citizen
Accept remote work: unacceptable
The Role
We are currently seeking an experienced Systems Analyst. The person in this full-time role will be a support analyst with a proven track record of providing support and training to a user base of around 300. Be the subject matter expert across a number of our Business Systems. This position owns data issues and/or improvement opportunities along with continuous improvement processes related to our Business Systems. They will need to demonstrate a high-level of competency in with Salesforce CRM and CPQ is a requirement. This role requires the incumbent to travel through-out the AusPac region as well as other international destinations.
Duties and Responsibilities • Central point of contact for Business Systems queries within the business • Diagnosis ad resolution of technical issues • Maintain control and access rights for our systems • Develop and deliver business systems/software training • Identify training opportunities and requirements for projects • Develop training and support, guides and documentation whereby ensuring efficient use of systems, applications and software • Building and developing processes for effective system integration • Working with senior management to support reporting needs • Building of ad-hoc/custom reports and dashboards specific to job functions • Working with IT to manage project implementation and back-end integration • Project management and implementing accordingly to meet budget and resource expectations
Skills & Experience Required • Proven experience in any providing business systems support • Understanding of technical infrastructure; • Experience with SalesForce highly desirable • Degree qualified is preferable • Ability to work unsupervised and prioritize workload • A good working knowledge of training methodologies • Strong project management, data management, and support skills • Ability to develop strong relationships and work with senior management • Exceptional written and verbal communication skills • Solid business acumen, management, and problem-solving skills • Strong computer skills, especially Microsoft Office (Word, Excel, PowerPoint) • Strong time management and organisational skills • Continuous Improvement Process experience helpful • Ability to travel domestically and internationally regularly
