Educational requirements: Bachelor
English requirements: Competent English
Requirements for skilled employment experience for years: 3-5 years
Required residence status: Temporary visa, Permanent resident, Citizen
Accept remote work: unacceptable
First and foremost we are looking for candidates who: Have 3-5 years of experience in a similar senior Level 2 or Level 3 role in an IT support environment, preferably in an MSP / IT Service Provider environment, serving multiple clients Are passionate about technology and have the drive to continuously learn and develop your technical skills Demonstrated ability to solve complex technology-related problems independently and as part of a team Have strong people skills and enjoy working with people Are fanatical about customer service (we take this seriously!), with the ability to clearly articulate solutions to complex technical problems Are efficient, proactive and focused in a busy and dynamic environment Are willing and determined to meet deadlines, budgets and KPI's with high-quality results Ability to analyse a customer’s needs, and recommend products & services that will align with their needs
Technical skills we are looking for are: Expert knowledge of Windows Server in small & medium business environments, including the ability to design a solution, install & configure, and provide ongoing support including complex technical troubleshooting and remediation of issues Expert knowledge of design, deployment and support of the Windows desktop operating system Strong knowledge of networking as it relates to small & medium business networks Knowledge of Mikrotik will be looked upon favourably, but not essential Strong knowledge of Office 365, and Google Workspaces will be looked upon favourably Knowledge and experience with cloud platforms such as Azure, Amazon AWS and Google Cloud will be looked up favourably Knowledge and demonstrated experience with Remote Management and Monitoring software (such as Kaseya) will be looked upon favourably Knowledge and demonstrated experience working with a professional services automation (PSA) tool (such as Autotask or Connectwise) will be looked upon favourably A degree, certificate or qualification in a relevant field will be looked upon favourably
Is this job for you? If this sounds like an opportunity for you, please submit a CV and Cover Letter that specifically addresses the skills and attributes highlighted above, and demonstrates your experience.
