Educational requirements: Bachelor
English requirements: Competent English
Requirements for skilled employment experience for years: 3-5 years
Required residence status: Temporary visa, Permanent resident, Citizen
Accept remote work: unacceptable
Responsibilities:
Supervise the Desktop support specialist within the team
Partner with other IT teams to ensure studio requests are managed effectively
Partner with the IT Manager to develop the Desktop team and strategy to support the studio
Efficient installation and configuration of software as well as troubleshoot and repair of malfunctioning software in a Linux and Windows environment.
Manage end user expectations and systems issues using technical and client service skills.
Manage and review the existing processes, identify areas for improvement and propose achievable solutions.
Manage the ongoing process creation, improvement discussions and projects in both an individual and group setting.
Manage break-fix expectations with staff and effectively communicate changes accordingly.
Responsible for the provisioning, configuring and management of staff network devices such as printers, scanners, meeting room equipment/video conferencing, mobile devices and the management of all Linux/Window and Mac OS machines in the studio
Manage the setup and upgrade computer systems in a networked environment with minimum end user interruption.
Persistently research and recommend hardware and software solutions as needed.
Properly integrate devices such as printers, scanners, and digitizing tablets with Linux, Macintosh and Windows systems.
Troubleshoot and repair, or arrange for repair of, defective computer equipment.
Actively communicate status of issues and projects in progress to concerned parties on a timely basis.
Identify and recommend solutions to technical issues as needed.
Document and communicate system support issues with end users, IT staff, and management.
Must be willing to participate in a rotating on-call schedule.
Perform special projects as needed.
Responsible for deploying and managing operation system installation including imaging, configuration and customization of all staff workstations and laptops.
Responsible for managing and configuring Windows SCCM services to ensure configuration patches and updates are deployed in compliance with company policies
Here are the skills and experience you need to be successful in this role:
4-6 years of desktop support experience in a fast-paced production environment.
At least a Bachelor’s degree in a related field, or equivalent work experience.
Excellent technical verbal and written skills.
Experience assisting 3D artists and software developers or working in a creative environment a plus.
Excellent knowledge of technology and the role of the client in relation to the larger IT infrastructure.
Strong skills in Linux operating systems (CentOS primarily) and/or Macintosh operating system (OSX). Command line experience required. --Remote management and scripting experience helpful.
Windows 7 or 10 operating systems experience a plus.
Able to communicate in a professional and friendly manner with co-workers and customers.
A driven, self-starter, energetic, strong organizational skills and ability to prioritize workload.
Team player that strives to maximize team/department performance.
Detailed-oriented and be able to handle a variety of tasks in an efficient manner.
Able to manage time effectively, triage and prioritize based on production needs.
A+ Certification or MCDST Certification is a plus.
