Educational requirements: Bachelor
English requirements: Competent English
Requirements for skilled employment experience for years: 3-5 years
Required residence status: Temporary visa, Permanent resident, Citizen
Accept remote work: unacceptable
Responsibilities •Investigate, troubleshoot, resolve and/or take ownership of and manage customer faults and queries through to resolution within appropriate SLA and service measures • Perform troubleshooting across LAN/WAN • Ensure that all fault tickets are updated fully and appropriately with regards to the issue, troubleshooting undertaken and outcomes and resolution of the fault • Deliver high-quality customer outcomes by following all relevant processes and procedures, whilst being prepared and able to think outside the square when required • Create, design and keep documentation and procedures up to date. • Effective and efficient management of escalations, both external and internal Management of incidents escalated to 3rd party vendors and process partners • Assist with root cause diagnosis and identification of problem and incident trends to proactively reduce fault volumes Perform research, analysis and design of technical solutions to meet Project requirements • Provide technical leadership on different projects assisting another member of the team • Ensure that existing technology investments are optimized if applicable • Project responsibilities within project planning, work plan development and resourcing.
You must have 10+ years of experience in Telecommunications Engineering and/or relevant tertiary education within Information Technology.
Required background 10+ years of solid working experience on network infrastructure, implementing and maintaining switches, and routers for large size services providers and enterprise companies Strong knowledge of Optical networks Experience in designing a wireless network and backbone network Experience in driving Cisco Mobile and Optical Solutions Australian Citizen and/or Permanent Resident
Technical Skills: 2G, 3G, 4G and 5G, Volte Network, LTE, DNS network, CDMA and GSM Technologies
