Educational requirements: Bachelor
English requirements: Competent English
Requirements for skilled employment experience for years: 3-5 years
Required residence status: Temporary visa, Permanent resident, Citizen
Accept remote work: unacceptable
About You:
• Experience in a customer-facing role • Experience in agile project management • A great attitude and experience dealing with various stakeholders • Previous experience with client training and onboarding • Past exposure to onboarding a problem solving for customers, preferably with a SaaS based platform • Experience working cross-functionally across Product, Engineering, Sales and Marketing • teams • Excellent written and verbal communication skills. With the ability to explain complex • concepts concisely. You will need to feel confident talking with business owners and • engaging with them about their operations and work activities. • Highly organise and excellent time management to co-ordinate multiple implementations • simultaneously • Understanding how to build a CX process and be able to demonstrate that with clients • Bonus Experience in basic JavaScript • Bonus Experience in the Construction or Hire & Rental Industry or Energy/Utilities or • Heavy Plant Equipment Maintenance
You will:
• Build strong relationships with stakeholders. To truly embrace this role, you need to have • fun with clients whilst showing patience, attentiveness and a willingness to help • Understand and anticipate the Client's business needs, and design solutions that improve • their experience with Cloudcon Software • Manage a few different projects, across a few different regions, looking after up to 10 • implementations and you will be closely involved with all of the other Cloudcon teams to • ensure we have aligned OKRs for the business • Learn about the out customer’s challenges and take the time to understand the desired • outcomes to help solve their business needs • Be analytically focused.
