Educational requirements: Bachelor
English requirements: Competent English
Requirements for skilled employment experience for years: 1-3 years
Required residence status: Temporary visa, Permanent resident, Citizen
Accept remote work: unacceptable
Main responsibilities:
Leading client engagements, driving specific process definition, re-engineering, improvement and gap analysis of current/to-be processes during workshops with key customer sponsors and stakeholders, ensuring technology design and solutions are aligned with business requirements.
Working independently on engagements with the ability to wear many hats providing holistic services across engagement management, advisory, consulting and implementation
Accountable for quality assurance across configuration, processes and documentation
Developing and maintaining strong customer relationships with key stakeholders, including program managers, business process owners and enterprise architects
Produces high-quality customer documentation, including but not limited to workshop material, training material and solution designs with acute attention to detail
Understanding the scope and commercials of customer contracts considering impacts of scope increases during an engagement keeping the customer and team informed
Evaluates new features and produce comprehensive analysis and recommendations. Performs and participates in application/platform roadmap planning.
Engage in presales activities to support the sales process, including building proof of concepts, customer demos and high-level designs
Supporting customer success managers in defining solutions, scoping refining the client’s vision into activities and estimates
Identifying opportunities and influencing clients to adopt Enable services, including CASE, Rapid Seeds and ServiceNow platform modules, functionality and upgrades
Skills Matrix:
Minimum of 2+ years experience leading teams
Minimum of 4+ years in the successful delivery of multiple customer engagements
Inspiring others, recognising success and embracing professional development of staff
Accountable for delivery of specific stream in an enterprise client, engaging directly with the program manager and business leaders, and reporting to senior stakeholders
High customer satisfaction scores and recognition for individual contribution to customer outcomes
ServiceNow Mastery for 24+ months with evidence of leading customer engagements in a lead role across a technical or functional area in an enterprise customer
Managing and coordinating team members during a customer engagement providing ServiceNow expertise, quality assurance, peer review, guidance and support
