Educational requirements: Bachelor
English requirements: Competent English
Requirements for skilled employment experience for years: 3-5 years
Required residence status: Temporary visa, Permanent resident, Citizen
Accept remote work: unacceptable
Key Responsibilities:
Actively update, maintain, and monitor all aspects of application to provide uninterrupted support. Good working knowledge in RP2.4 version or above. Experience in managing Web connect, Recs, Gems, STL Fetch and Matching Service. Work with other support teams (EIA, DA/DBA, server teams) to ensure application is up and running without any hindrance. Implement integration plans/scripts to validate that application changes meet technical specifications. Responsible to troubleshoot/resolve incidents and business support item. Participate in technical reviews at appropriate stages of development. Perform application support tasks like- systems support, security reviews, & maintenance tasks. Participate in production support/pager duty rotation including weekend and off-hour support coverage. Installing new hardware, software, and networking systems. Proposing simple and effective solutions. Technical Skills:
Having good knowledge in production support working experience in using technical skills,
Oracle DB - PL SQL/ SQL server RP2.4 version or above Shell scripts Unix Control M scheduler Application networking Web UI or browser-based application Must-Have/Mandatory
Good analytical & troubleshooting skills Ability to work under pressurized environments Good communication (Oral, Verbal & Written) skills Set of Technical skills mentioned above Self-driven, proactive team player Good-to-Have/Desirable
Relevant certifications ITIL/ production support background Interpersonal skills Tools like Control M, ServiceNow, AppDynamics, Splunk, Excel Contract length: 12 months
