Educational requirements: Bachelor
English requirements: Competent English
Requirements for skilled employment experience for years: 1-3 years
Required residence status: Temporary visa, Permanent resident, Citizen
Accept remote work: unacceptable
What you’ll be doing
As a Service Desk Consultant, you are the essential first line of assistance to our clients, providing them with application support and functional services with-in the QAD application.
This is a permanent full-time role, preferably based in our Brisbane office. However remote applicants will be considered.
Your responsibilities will include:
Embrace our company values Take ownership of tickets and diligently monitor Service Desk SLAs; ensure all tickets are responded to promptly and regularly Provide application and system operational support to clients; support analysis & troubleshooting, software testing, advice on best practices Contribute to authoring documentation & how to guides Contribute to root cause analysis as required to address recurring incidents Work with other senior consultants and managers to facilitate the overall happiness of clients This role does include a rotating after hours on call component for which an allowance is paid. Average call volume less than one per week, usually after 6am.
What will make you successful in this role
Application support experience with QAD ERP system or similar (for example SAP, Oracle, MS D365, Pronto, NetSuite) Previous experience working in a Help Desk environment; capable of and handling competing priorities Previous experience working with-in the manufacturing industry is desirable An alignment with our company values Strong analytical, problem-solving and time management skills Must have effective written and verbal communication skills, with both technical and non-technical audiences A passion and drive for continuous learning and self-improvement Ability to effectively recognise and adapt to change A strong desire to exceed client expectations
