Educational requirements: Bachelor
English requirements: Competent English
Requirements for skilled employment experience for years: 3-5 years
Required residence status: Temporary visa, Permanent resident, Citizen
Accept remote work: unacceptable
You will be responsible for:
Maintain and configure Service Cloud, Health Cloud and Digital Experience applications
Exhibit a deep understanding of the Salesforce platform, with the ability to build end-to-end automated processes using declarative tools
Investigate and troubleshoot OmniStudio components including FlexCards, Omniscripts, data raptors and integration procedures
Perform ongoing system administration including maintaining users, monitoring application metrics, managing salesforce configurations and data integrity
Deployment of changes via existing DevOps framework
Perform interrogation of various log sources to investigate issues
Evaluate new releases of Salesforce to determine functionality requirements and provide detailed information on how changes will apply to all affected departments/users
Develop and maintain documentation on processes and configuration
Liaise with internal and external stakeholders across various disciplines (business, architecture, data etc.)
Work within an Agile delivery methodology
Troubleshooting API and integration issues with different applications e.g. MuleSoft.
Development of meaningful event monitoring and alerting
Knowledge transfer and training within the team
To be successful in this role, you should have:
More than 5 years' experience within Salesforce eco-system
Experience/Exposure with Salesforce Industries including OmniStudio
Exposure to OOPs and Apex (Triggers, Controller, Classes) for debugging and managing minor enhancements
Hands on experience with version control, branching and metadata deployments
Certified Salesforce Admin ADM201 or ADM211 & Platform App Builder
