Educational requirements: Bachelor
English requirements: Competent English
Requirements for skilled employment experience for years: 3-5 years
Required residence status: Temporary visa, Permanent resident, Citizen
Accept remote work: unacceptable
Technical skills required (3 - 7 years of Experience in below technologies)
SD-WAN (Cisco Meraki)
Cisco - Routing, Switching and Wireless.
Network Operations Centre (NOC) experience
Ticketing tool - ServiceNow preferable
Essential:
Tertiary Qualification in IT / Computer Science / related discipline.
Strong Service Management Knowledge. ITIL Foundation Certification
Additional Skills:
Excellent customer interfacing skills.
Excellent written and verbal communication skills.
Strong attention to detail and outstanding analytical and Problem-solving skills.
Summary of Roles and Responsibilities
Overview all the incidents, requests, problems, Changes in Network service support and ensure all SLA's/KPI's are met.
Escalation Management
Follow up with vendors and stakeholders to ensure smooth operations.
Reporting and documentation
All aspects of employment at Infosys are based on merit, competence, and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer. At Infosys, we recognize that everyone has individual requirements. If you are a person with disability, illness or injury and require adjustments to the recruitment and selection process, please contact our Recruitment team for adjustment only on Infosys_ta@infosys.com or include your preferred method of communication in email and someone will be in touch. Please note to protect the interest of all parties involved in the recruitment process, Infosys does not accept any unsolicited resumes from third party vendors. In the absence of a signed agreement any submission will be deemed as non-binding and Infosys explicitly reserves the right to pursue and hire the submitted profile. All recruitment activity must be coordinated through the Talent Acquisition department.
