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Project Manager

Annual Salary Negotiable

Professionals - Business and Systems Analysts, and Programmers

VIC - Other Regional (Post code: 3000)

Recruiting numbers: 1

Expiration date: 11-Feb-2025

Full Time
14-Jan-2025 update visited:
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Job requirements

Educational requirements: Bachelor

English requirements: Competent English

Requirements for skilled employment experience for years: 1-3 years

Required residence status: Temporary visa, Permanent resident, Citizen

Accept remote work: unacceptable

Client Engagement Take ownership of all direct communication with the customer and resolve escalations with autonomy within the scope of our service offering. Collaborate effectively with internal and external colleagues to build a first-class customer relationship with the objective of making every customer a lifelong customer. Uncover and recognise any risks that threaten customer satisfaction or renewal; executing mitigation plans for all risks. Work closely with the Client Success team to identify and develop new opportunities within existing customer accounts ensuring customer growth and satisfaction. Conduct regular reviews with the client to review services delivered. Listening to customers carefully and truly understanding customers’ key business issues and opportunities in order to deliver business-impacting results. Build strong, transparent and trust-based relationships with clients. In Life Services Work with the support team to ensure all incidents are resolved within SLA and monitoring is in place and set up correctly. Maintain an active Continual Service Improvement programme to establish the root cause of problems and fix these through ongoing road map delivery releases. Maintain day to day accountability for the ownership and resolution (including any referral or escalation as may be necessary) of Service issues. Ensure all effort expended is reported accurately and billed in line with the client contracts. Requirements: Essential Skills & Experience 4 + years of experience in project management/delivery management. Technical background within e-commerce. Must be commercially aware, and able to identify and effectively communicate commercial opportunities. Ability to work independently and as part of a team. Success working in a fast-paced and dynamic environment in a growing company. Excellent written and verbal communication skills and a good team player. Desirable Skills & Experience: A passion for e-commerce. Working knowledge of Agile methodology.
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Last online time: 19-Jan-2024 11:28
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  • VIC
  • 6-10
  • 0-1 Million
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