Educational requirements: Bachelor
English requirements: Competent English
Requirements for skilled employment experience for years: 3-5 years
Required residence status: Temporary visa, Permanent resident, Citizen
Accept remote work: unacceptable
The successful candidate will be required to:
• Configure network set up with reference to customer configuration by installing the required build, updating software, and configure network interfaces and routers accordingly. • Set up the trace at the customer site and monitor and debug issues in the site. • Maintain the network, and devices and upgrade store servers. Also, optimize specific servers. • Test various network protocols including but not limited to TCP/IP, UDP, SNMP, DNS, DHCP, SMTP. • Plan and configure new VLANs for new devices/servers and assign appropriate LAN ports. • Ensure network connectivity of all servers, workstations, IP telephony equipment, business partner VPN connectivity and other network appliances. • Create and maintain documentation related to network configuration, network mapping, processes, and service records. • Optimize network performance and reliability by maintaining hardware and software, analyse technical issues and ensure availability to system users. • Assess and suggest improvements to network operations and integrate hardware, software, communications, and operating systems. • Support and enforce compute network and systems continuity deploying and maintaining monitoring, backup and recovery, replication, control, and automation systems across the managed infrastructure platforms • Ensure compliance with laws, regulations, policies and procedures in the provision of computer networks and systems • Recommend corrective action plans and improvements in the resolution of non-compliance with standards detected across the managed network and systems infrastructure • Liaise with hardware and software vendors where required for problem resolution and drive these to conclusion • End-to-end support for the Compute and Network Operations Centre services delivery function • Create, perform and collaborate in dailies, weeklies and monthly scheduled activities including reports, updates, meetings and training • Troubleshooting, upgrading and providing service support to communication infrastructure systems including but not limited to compute, storage, network, cloud, backups and recovery, security and disaster recovery and business continuity • Optimize and automate internal systems to improve the manage services activities efficiency • Problem and incident management utilising tools and ITIL Framework
In addition to having superior technical skills, you will need to be able to understand internal and external clients’ requests and respond quickly and effectively. This requires a resourceful and dynamic individual with excellent communication skills and high levels of priority awareness.
