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ICT Customer Support Officer $60,000.00 - $80,000.00 Collect Apply
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ICT Customer Support Officer

Annual Salary $60,000.00 - $80,000.00

Professionals - ICT Network and Support Professionals

NSW - Sydney (Post code: )

Recruiting numbers: 1

Expiration date: 12-May-2025

14-Apr-2025 update visited:
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Job requirements

Educational requirements: Bachelor

English requirements: Competent English

Requirements for skilled employment experience for years: 1-3 years

Accept remote work: unacceptable

Responsibilities： ·• Responding to technical enquiries from our staff and customers, providing support, diagnosing problems and offering guidance, mainly over the phone, to resolve issues • Providing assistance in trouble-shooting customer returns • Providing ICT after-sales support to our customers • Prioritising and managing many cases concurrently • Guiding staff and customers through actions needed to set up systems or resolve problems • Identifying both software and hardware requirements to provide solutions in response to the needs of our business customers • Awareness of the Australian business environment, in particular the ICT needs of our customers Requirements： • Strong analytical, logistical, customer service and problem-solving ICT skills • Excellent verbal communication skills • The ability to establish a good rapport with internal staff and with our customers • The ability to work in a team environment • Prior experience (minimum 2 years) in a business support role or customer service role • Formal qualifications at least to Diploma level
Contact information
Last online time: 19-Jan-2024 11:28
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Dimond Pony Trading Pty Ltd
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Address: Suite 5, 1/73 Malop Street,Geelong,VIC 3220
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