Educational requirements: Bachelor
English requirements: Competent English
Requirements for skilled employment experience for years: 1-3 years
Required residence status: Temporary visa, Permanent resident, Citizen
Accept remote work: unacceptable
We are seeking a highly skilled and motivated ICT Support Engineer to join our dynamic IT team. As an ICT Support Engineer, you will play a key role in providing technical support and troubleshooting assistance to our internal staff and customers. The ideal candidate should have a minimum of 2 years of relevant experience in ICT support and hold a bachelor's degree or equivalent qualification in a related field.
Responsibilities: • Provide technical support and troubleshooting assistance to internal staff and customers regarding ICT systems, hardware, and software. • Diagnose and resolve hardware, software, and network-related issues in a timely manner. • Install, configure, and maintain ICT equipment, including computers, printers, servers, and networking devices. • Collaborate with cross-functional teams to implement and maintain ICT infrastructure, systems, and services. • Document and update technical procedures, guidelines, and knowledge base articles. • Assist in the development and execution of IT projects and initiatives. • Ensure compliance with IT security policies and procedures. • Stay up-to-date with emerging technologies and industry trends.
Requirements: • Bachelor's degree or equivalent qualification in Computer Science, Information Technology, or a related field. • Minimum of 2 years of experience in ICT support or a similar role. • Strong knowledge of computer hardware, software, and networking concepts. • Proficient in troubleshooting and resolving technical issues. • Familiarity with Windows and Mac operating systems. • Excellent communication and interpersonal skills. • Ability to work independently and collaboratively in a fast-paced environment. • Strong problem-solving and analytical skills.
