Educational requirements: Bachelor
English requirements: Competent English
Requirements for skilled employment experience for years: 1-3 years
Required residence status: Temporary visa, Permanent resident, Citizen
Accept remote work: unacceptable
As a Senior Customer Success Manager, you will help our most strategic customers derive maximum value from their investment in Logscale. As their trusted advisor and advocate, you will gain a deep understanding of their business and objectives, leading to project success, retention and growth with Logscale. The right candidate will have been doing this long enough to have had some successes and failures. You’ve learned along the way. Your experience has informed your opinions, and yet you are ever mindful that you don’t know it all. If this sounds good to you, we’d love you to consider joining us as a Senior Customer Success Manager.
As a Senior Customer Success Manager, you will: Develop a deep understanding of the LogScale platform features and solutions to ensure customers are leveraging the platform's functionality to its fullest potential. Build and foster relationships with customers within your book of business while driving engagement, retention and growth. Proactively support your customers by driving business outcomes, identifying opportunities, and surfacing feature requests and insights to our product and engineering teams. When things go off track, you’ll notice and take action. Create success plans built around the customer’s desired outcomes and drive product adoption. Identify measurable goals and timelines to help customers onboarding and grow. Conduct strategic business reviews to align on business priorities, LogScale product roadmap, customer satisfaction, usage patterns and best practices. Work with engineering and product teams to develop and share best practices with customers with specific use cases. Help drive customer references and evangelize customer success stories. Drive customer value and expansion while maintaining a trusted relationship.
What You’ll Need 5+ years of experience in a client-facing role ideally managing relationships with enterprise and / or mid-market customers. You care deeply about customers and have strong technical and business acumen. You go the extra mile and can juggle conflicting priorities. You are a self-starter with analytical skills and a willingness to tackle things on your own. You have strong presentation skills and a proven track record of achieving targets and goals that drive product adoption. Willingness to mentor and develop content for junior team members. Ability to identify usage trends and identify expansion opportunities.
Bonus if you have... Strong familiarity with current concepts and technologies in at least one of these areas: DevOps, IT operations, Security, and Cloud. Experience in query writing, Kubernetes and AWS space. Prior experience in the log management space.
