Educational requirements: Bachelor
English requirements: Competent English
Requirements for skilled employment experience for years: 1-3 years
Required residence status: Temporary visa, Permanent resident, Citizen
Accept remote work: unacceptable
Reporting to the Business Applications Support Manager, the ICT Business Analyst acts as the first line of support responding to business queries and helpdesk tickets primarily relating to WesTrac’s non-SAP applications including DBSi, Commercial Off The Shelf (COTS), cloud and on premise applications, as well as integration with other WesTrac business applications.
This role is accountable for prioritising and delivery of support and issue resolution, as well as liaising with third-party providers to resolve issues.
About You:
Tertiary qualification in Information Technology, Business, Finance, or other relatable discipline OR Strong experience in a similar role with large corporate business systems Effective vendor engagement skills with the ability to facilitate and drive proceedings through system resolution and changes Effective interpersonal and written communication skills; Quick learner of new technologies and methods. Organized, methodical, and detail-oriented, with outstanding analytical and problem-solving skills Ability to manage and report on multiple tasks concurrently, prioritising efforts, managing time effectively, and requiring minimal supervision in the execution. Knowledge of Caterpillar Dealer Business System (DBSi) and the supported business processes. What we offer:
Opportunity to get a $3,000 referral bonus as part of our Recommend and Spend program. Job security with a consistent pipeline of work. Unrivalled training and development via The WesTrac Institute. Fantastic team environment and inclusive work culture. Made for More Rewards program with discounts at retailers like Woolworths, Caltex, Apple, Crown, Qantas and many more. Paid parental leave, discounted health insurance, income protection insurance, and salary sacrifice options.
