Educational requirements: Bachelor
English requirements: Proficient English
Requirements for skilled employment experience for years: 0-1 year
Required residence status: Temporary visa, Permanent resident, Citizen
Accept remote work: unacceptable
Check out what you'll be up to:
You'll be all over customer support tickets, emails, and calls, making sure every interaction is logged and handled like a pro.
When customers face software issues, you'll be the Sherlock Holmes of the tech world, guiding them through the solutions step by step.
Reach out to their customers regularly, making sure they're all smiles after you have fixed their problems and helped them get the most out of their software.
They're all about teamwork! You'll work hand in hand with other support engineers, sharing tips and tricks to keep the good vibes going!
Get to know their products inside out and stay updated on all the cool new features and changes so you can give their customers the best support possible.
Show their customers how to use the software like a boss with some training and educational magic.
Help us keep things organized by adding your touch to their support articles and FAQs.
Gather feedback from their customers and be their advocate, pushing for improvements and making their products even better.
Keep an eye on the numbers, like response times, resolution times, and customer satisfaction ratings, to make sure they're on top of their game.
Be a quick learner and stay ahead of the game, adapting to new technologies and trends in the industry.
Nail those complex issues by documenting them like a pro, building up their knowledge base for future use.
What we'd love to see from you:
You've got 1-2 years of experience in software support, bonus points if you know your way around Accounting or Document Management software.
Some familiarity with accounting principles and practices will make you a superstar in addressing customer inquiries.
You're pretty savvy with tech stuff, like troubleshooting and analyzing log files.
Your communication skills are top-notch, and you can explain tech stuff to non-tech folks like a pro.
You're a great listener and super patient when dealing with customer issues.
You can juggle multiple support tickets like a champ and meet those response and resolution deadlines.
Collaboration is your middle name, and you work well with others to solve problems.
You love a good challenge and can tackle problems with ease.
You dot those “i's” and cross those “t's”, making sure everything is well-documented.
You're committed to staying up-to-date with the latest trends and updates.
You're cool with working on rotating shifts or being on-call when needed.
Making customers happy is what you're all about!
A degree or diploma in computer science, accounting, finance, or related fields is awesome, but hey, experience and skills matter most!
