Educational requirements: Diploma or trade qualification
English requirements: Proficient English
Requirements for skilled employment experience for years: 0-1 year
Required residence status: Permanent resident, Citizen
Accept remote work: unacceptable
Your New Role:
You will be the first point of contact for all new and existing customers in relation to any travel insurance enquiries, giving fantastic customer service.
Up-selling and cross-selling products/services by means of creating a great customer service experience
Handling high volumes of online chats and emails with outbound follow-up calls too
Sharing knowledge and expertise on products and services
Meeting compliance and exceeding targets and KPI's
Comprehending their product offerings and accurately conveying policy wordings (PDS) in a compliant manner to ensure travellers have a complete understanding of their coverage.
What You'll Need to Succeed:
Ideally, you would come from a customer service background, ideally contact centre, or travel insurance, however most importantly, the right attitude.
Bubbly fun personality, team-orientated with a strong desire to learn and grow within the company
You will have great phone-manner and written and verbal communication, with the ability to deal with complex enquiries and the desire to go above and beyond for the customer.
PR or Citizenship as this is a permanent full-time position.
