Educational requirements: Bachelor
English requirements: Competent English
Requirements for skilled employment experience for years: 1-3 years
Required residence status: Temporary visa, Permanent resident, Citizen
Accept remote work: unacceptable
Responsibilities
Collaborate with customers to assess and recommend optimization strategies for technical architecture, development/operations, performance, and solution design specific to Marketing Cloud. Identify and evaluate capability gaps in standard product features or propose customized architectural solutions. Stay current on new product/feature/capability adoption programs for specific Marketing Cloud Engagement. Facilitate discussions and foster collaboration across a spectrum of partners, customers and colleagues, from Developers to Architects to Executives, aligning technology with business value and return on investment. Simplify complex technical concepts for a diverse audience, ranging from Business to Executive Stakeholders. Contribute to the internal Salesforce team by sharing knowledge, best practices, participating in internal projects and initiatives, and serving as an SME in specific technical or process domains. Run or implement playbooks aligned with the Success Architect engagement catalog, tailored to the unique needs and opportunities of Marketing Cloud customers. Promote thought leadership through mentoring and knowledge sharing.
Experience Extensive experience in enterprise consulting or implementation, including full lifecycle implementation with Salesforce Marketing Cloud. Proven track record in handling large-scale, technologically complex accounts that continually challenge product capabilities. Experience in the Marketing Agency/Merchandise Market is desirable. Strongly preferred: Salesforce Certifications (Marketing Cloud). Familiarity with Salesforce's technical architecture, including APIs, Standard and Custom Objects, APEX. Familiarity with Customer Data Platforms and Salesforce Data Cloud preferred. Knowledge of AI concepts. Data modeling experience preferred. Understanding of development tools, including SLDS, XML, HTML, SQL, JavaScript, JSON, and CSS. Thorough grasp of the fundamentals of Salesforce products (Sales, Service) preferred.
Skills Required Effective communication with both technical and non-technical customers, gathering relevant technical and business requirements, and devising comprehensive solutions. Proficiency in navigating, escalating, and leading efforts related to complex customer requests or projects involving multiple parties and enterprise systems. Self-motivated to continually explore new technologies and functionalities, and engage in projects that push the boundaries of existing technologies. Strong written and verbal communication skills. Ability to work independently, demonstrate self-initiative, prioritize tasks, multitask, and perform effectively under pressure. Certification and/or technical disciplines – Strongly Preferred. Occasional travel may be required.
