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ICT Helpdesk Level 2 $60,000.00 - $80,000.00
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ICT Helpdesk Level 2

Annual Salary $60,000.00 - $80,000.00

Technicians and Trades Workers - ICT and Telecommunications Technicians

NSW - Lismore (Post code: )

Recruiting numbers: 1

Expiration date: 11-Apr-2025

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Job requirements

Educational requirements: Diploma or trade qualification

English requirements: Proficient English

Requirements for skilled employment experience for years: 3-5 years

Accept remote work: unacceptable

Job Description: Technical Support: Provide second level technical support for end-users, resolving complex hardware and software issues promptly and efficiently. Problem Solving: Investigate and diagnose problems, using critical thinking skills and creative problem-solving techniques to deliver effective solutions. Documentation: Maintain detailed records of all support requests and solutions, ensuring accurate tracking and reporting. User Training: Assist in user training and orientation, ensuring that employees are equipped to make the most of the technology available to them. System Maintenance: Assist with the management and maintenance of hardware, software, and network systems. Escalation: Escalate issues to Level 3 support or external vendors, when necessary, while maintaining ownership and communication with end-users. Requirements： Minimum Cert IV in ICT (Networking) Proficiency in Windows operating systems Strong knowledge of hardware, software, and network troubleshooting Excellent problem-solving skills and attention to detail Exceptional communication and interpersonal skills A proactive and positive attitude towards challenges and learning Team player who collaborates effectively with colleague
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Last online time: 19-Jan-2024 11:28
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