Educational requirements: Bachelor
English requirements: Proficient English
Requirements for skilled employment experience for years: 5-8 years
Accept remote work: unacceptable
Job Description:
Set strategic and operational direction in collaboration with the leadership team
Provide leadership, coaching and constructive feedback, setting development plans and succession planning strategies for Guest Services team members
Ensure effective selection, training, development, and evaluation of all team members
Drive performance, by setting metrics and benchmarks, identifying ways to improve how we do things
Develop strong relationships with the leadership team and employees within the Rooms Division
Maintain visibility in the operation at key times, giving recognition to our regular guests and cultivating relationships with VIPs, long stay and new guests to the hotel
Closely manage labour and operating expenses through effective scheduling, budgeting, purchasing decisions and inventory control
Complete projects and activities by working collaboratively or independently in response to business needs and opportunities or proactively to maximise our success
Requirements:
Prior experience in a leadership role within the Rooms Division in a hotel that focuses on service quality whilst operating a large inventory and occupancy.
A leadership style that is authentic, engaging and strategic, based on identified business priorities and capable of coaching and driving direct reports to achieve success
A positive, can-do attitude that shows resilience and maturity, adapting to different situations
Impeccable communication skills
Understanding of luxury components, with a sharp attention to detail and a high focus on service
Ability to prioritise, organise, problem-solve and delegate in a demanding environment throughout change
Tertiary Qualifications in hotel and business management are highly regarded
